Non-Violent Communication
Non-Violent Communication, which underpins the compassionate communication at the heart of our mediation practice, has been defined by Marshall Rosenberg as:
"Language, thoughts, communication skills and means of influence that serve my desire to do three things: to liberate myself from cultural learning that is in conflict with how I want to live my life; to empower myself to connect with myself and others in a way that makes compassionate giving natural; to empower myself to create structures that support compassionate giving."
He has introduced the ideas here.
Here is an introductory video. Click on the image below to begin playing: